Frequently Asked Questions

What is EasyMart?

EasyMart is an online ordering platform for groceries and more with delivery service in Bacolod City. You can choose your favorite products and we will deliver them to your doorstep.

Where do you deliver?

We currently deliver in Bacolod City, Bago City, Proper Talisay & Silay City.

What is your order & delivery schedule?

Orders cut-off time is 12nn (Sundays to Fridays) and will be delivered same-day. Orders beyond will be processed starting 10am on the next day except Saturdays.

Why should I buy online?

  • Easy to find grocery items
  • Cut transportation cost, gas and parking fees
  • Minimize impulse buy
  • Avoid long lines, crowds and queueing
  • Convenient and a safe way to shop

How to buy?

Buying is easy.

  1. Select or choose the product you need.
  2. Click “Add to Cart”
  3. After adding, click “View your Cart”. In there, you can preview and edit your order quantity or remove a certain product.
  4. When you’re done, click “Proceed to Checkout” and enter your details marked with *. Please ensure that your data is correct. (for registered customers, just login).
  5. Select your “Payment Method” and check the box that you’ve read and agreed to the website Terms & Conditions.
  6. Click “Place Order”
  7. You will then receive an order summary to your email. Kindly expect a text/call from us in 24 hours.

You can also watch a detailed step by step on how to buy using your mobile phone on our How to Buy page.

What payment methods can I use?

We accept COD (Cash on Delivery), Credit/Debit Card, and GCash.
Note: COD is only available for orders worth 1,000 pesos and below (inclusive of delivery fee). For GCash, please chat with us.

What are the Terms and Conditions?

You can see the Terms and Conditions here.

Can I cancel my order?

After you’ve placed an order, we will contact you for verification (for COD orders). You can choose to cancel your order at that time. But once we have processed your order, we will not accept cancellation.

How to contact customer service?

If you have a question or encounter a problem regarding our online store (ordering, account questions, delivery, technical questions), please email us at [email protected] or message us on our Facebook page https://www.facebook.com/easymart.ph and messenger m.me/easymart.ph

Is your website secure?

Yes. Our website is protected by SSL. This means that the information you give us is encrypted and it will not be available for third parties.